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Support

Get help with StockAPI. Contact our support team, browse documentation, join our community, and find solutions to common issues.

🆘 Need Help?​

Quick Support Options​

  • 📚 Documentation - Comprehensive guides and tutorials
  • 💬 Discord Community - Real-time help from community
  • 📧 Email Support - Direct support from our team
  • 📞 Phone Support - Available for paid plans
  • 🐛 Bug Reports - Report issues on GitHub

📞 Contact Support​

Email Support​

  • General Inquiries - Contact us through our contact form
  • Technical Support - Available through our support channels
  • Sales Questions - Reach out to our sales team
  • Partnerships - Contact our partnerships team

Response Times​

  • Free Tier - Within 48 hours
  • Starter Plan - Within 24 hours
  • Professional Plan - Within 12 hours
  • Business Plan - Within 4 hours
  • Enterprise Plan - Within 1 hour

Phone Support​

  • Business Hours - Monday to Friday, 9 AM - 6 PM EST
  • Emergency - 24/7 for Business and Enterprise plans

💬 Community Support​

Discord Community​

Join our vibrant Discord community for real-time help and discussions:

  • 📱 Join Discord - Join our community
  • 💻 #general - General discussions
  • 🔧 #help - Technical support
  • 📊 #trading - Trading strategies
  • 🚀 #showcase - Share your projects
  • 📰 #announcements - Product updates

Community Guidelines​

  • Be respectful and helpful
  • Search before asking questions
  • Share code snippets when relevant
  • Use appropriate channels
  • Follow Discord's terms of service

📚 Self-Service Resources​

Documentation​

Video Tutorials​

  • YouTube Channel - Watch our tutorials
  • Getting Started Videos - Basic setup and usage
  • Advanced Tutorials - Complex integrations
  • Live Coding Sessions - Real-time development
  • Webinars - Expert insights and Q&A

🐛 Bug Reports & Feature Requests​

Bug Report Template​

When reporting bugs, please include:

**Description**
Brief description of the issue

**Steps to Reproduce**

1. Step 1
2. Step 2
3. Step 3

**Expected Behavior**
What you expected to happen

**Actual Behavior**
What actually happened

**Environment**

- OS: [e.g., macOS, Windows, Linux]
- Language: [e.g., Python, JavaScript, Java]
- SDK Version: [e.g., 1.2.3]
- API Version: [e.g., v2.1.0]

**Additional Information**
Any other relevant details

🔧 Troubleshooting​

Common Issues​

Authentication Errors​

Problem: 401 Unauthorized errors Solution:

  • Check your API key is correct
  • Verify the API key is active
  • Ensure proper Authorization header format
  • Check if your plan has expired

Rate Limiting​

Problem: 429 Too Many Requests errors Solution:

  • Implement exponential backoff
  • Use WebSocket streams instead of polling
  • Check your current usage in dashboard
  • Consider upgrading your plan

Data Accuracy​

Problem: Inconsistent or missing data Solution:

  • Check data source availability
  • Verify symbol format (e.g., BTC vs BTCUSDT)
  • Use appropriate timeframes
  • Check for market holidays or closures

WebSocket Connection Issues​

Problem: Connection drops or timeouts Solution:

  • Implement automatic reconnection
  • Check network connectivity
  • Verify WebSocket URL
  • Monitor connection status

Performance Optimization​

Reducing API Calls​

  • Use WebSocket streams for real-time data
  • Implement intelligent caching
  • Batch multiple requests
  • Use appropriate timeframes

Improving Response Times​

  • Use CDN endpoints
  • Implement connection pooling
  • Optimize request payloads
  • Use compression when available

📊 System Status​

Real-time Status​

  • API Status - Current system status (Coming Soon)
  • Uptime Monitor - Historical uptime data
  • Performance Metrics - Response times and error rates
  • Incident History - Past issues and resolutions

Status Notifications​

  • Email Alerts - Get notified of incidents
  • RSS Feed - Subscribe to status updates
  • Webhook - Real-time status updates
  • Slack Integration - Status in your workspace

Still need help? Contact our support team or join our Discord community.